Shipping & Returns

If you are not entirely satisfied with your purchase, we're here to help. You have 14 workdays days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Sale items

Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. 

Shipping & fees

• Delivery fees within Austria are 4,90 Euro per order. 
• Delivery within Austria for an order value of more than 80 Euro is free of forwarding costs. 
• Delivery fees within Germany are 9,90 Euro per order. 
• Delivery within Germany for an order volume of more than 160 Euro is free of forwarding costs. 
• To the rest of the EU the shipping costs will be 12,90 Euros, an order of more than 160 Euro is free of forwarding costs. 
• International delivery fees are 25,00 Euro or 30,00 Euro for an insured delivery per order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

How To Return Your Item

To return an item to us, please mail it to the following address:
Florianigasse 54/17
1080 Vienna
Austria

Contact Us

If you have any questions on how to return your item to us, contact us.
info@thehouseofcanada.com

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