Terms & Conditions
The general terms and conditions of sale apply to all contracts of purchase, supplies and other services between The House of Canada (herafter referred to as the "seller") and the customer (referred to as the "client").
The sale ("engagement") between The House of Canada, Florianigasse 54/17 A-1080 Vienna
and the client is exclusively submitted to and regulated by the following conditions and does not take into consideration any prior agreements or arrangements, either verbal or written. The contracts are subject to Austrian substantive law to the exclusion of uniform law on the international sale of goods. The seller's jurisdiction is the relevant court of law in Vienna, Austria.
2. Order & Contracting
An order and/or a contract between the buyer and „The House of Canada“ is valid after a completed order procedure from the buyer as well as a sent confirmation message from “The House of Canada”. The confirmation message with all necessary order data will be sent via e-mail generally during one work day. Orders and Contracts are legal only with individuals of full age.
3. Right of Withdrawal from a contract
The client has the right of withdrawal within 14 working days after she/he received the goods without giving reasons. This right of withdrawal only applies to the consumers on the ground of consumer protection law and does not apply to businesses. The goods returned must be returned complete and in their original packaging. In case the product´s value has diminished as a result of the client, he/she must bear the compensation costs. The costs applicable to the return of products must be borne by the client. Saturday does not count as a working day in context to the right of withdraw from a contract. The time limit of 14 working days starts upon the receipt of the order at the client. The right of withdrawal from a contract is ensured with the timely posting of the written cancellation by mail or email or of the product to the seller.
The cancellation is to be addressed to:
The House of Canada Florianigasse 54/17 A-1080 Wien,
4. Price and Delivery
Sales price includes value added tax (Austrian VAT). Products in stock will be delivered immediately after receiving of the prepayment on the account of “The House of Canada”. Products not in stock will be delivered after receiving of the prepayments and receiving of the products from the manufacturer. Therefore delivery period information is without obligation. Supplies are uninsured and the buyer bears the full risk. Cost of Insurance of supplies are dependent on size and weight of the delivered goods and will be added to the original price. A written application for additional insurance is necessary in order to fulfill the legal terms. Our Subcontractor is Austrian Post.
• Delivery fees within Austria are 4,90 Euro per order.
• Delivery within Austria for an order value of more than 80 Euro is free of forwarding costs.
• Delivery fees within Germany are 6,90 Euro per order.
• Delivery within Germany for an order volume of more than 160 Euro is free of forwarding costs.
• To the rest of the EU the shipping costs will be 12 Euros, an order of more than 160 Euro is free of forwarding costs.
• International delivery fees are 19,90 Euro or 25 Euros for an insured delivery per order.
5. Payments and reservation of proprietary rights
Accepted payments are optional:
a. Payments via Paypal system.
b. 100% prepayment on the account “The House of Canada”
c. Payments via Creditcard
In case of delivery of an incomplete or defective product the cost of delivery shall be borne by The House of Canada. The client is entitled to the replacement of the incomplete or defect product or to another product of equivalent value. A cash refund will only be made in case of misdelivery on part of the seller and if the product cannot be replaced by another article of equivalent value.
Opposite to business establishments the seller is liable for deliberate intention and gross negligence, but not for slight negligence. Compared to the buyer the seller is not even liable for slight negligence, as long it is not damage to a person. Any liability, except the liability for deliberate intention, is limited to the purchasing price. It is fact, that the seller is a distributor. The seller assures that the products are according the specification of the placed order of the buyer. There is no liability for slight deviations in colour, styles, sizes, finish or packaging.
In other respects, statutory provisions are in force. The seller is not liable for damage concerning the products and especially not liable for lost profit of the buyer.